Acceptance of Order – Sales Contract
Cancellation of Order by the Customer due to a change of mind
Specific Regulations for the delivery of heavy products
Company’s right to reject an order of products
General terms of delivery of products and services
www.electroline.com.cy is an electronic commercial store that sells products and services Online (hereinafter called “online store” or “website”) that was created and is operated by the Company under the brand name “Alpan Electroline Ltd”, registered at 8 Aeolus Street, 2540, Dali Industrial Area, contact email [email protected] , online store phone number 77777767. The terms and conditions below shall apply for the use of the online store with the trade mark ELECTROLINE which is found at the website www.electroline.com.cy . All users visiting and transacting or making use of the services of the online store (hereinafter called for short “visitors” and/or “users” or “customers” depending on whether they are limited to just visiting the store or making an order and buying products and services) are deemed to consent and accept unconditionally the terms expressed herein below without any exceptions. If a user does not agree with these terms then he at his own responsibility must refrain from visiting and using the website as well as from any transaction or use of the services of the online store.
The COMPANY reserves the right to amend or review freely the terms and conditions of use and transactions of the online store, whenever it deems it necessary and it undertakes the obligation to inform consumers about any change via the pages of this online store.
Competent Legal Person
The competent legal person in the light of the legislation for the protection of personal data is ALPAN GROUP, registered at 8 Aeolus Street, 2540 Dali Industrial Area, with the Company Registration Number HE90632. For any questions or requests please contact us at the following email address [email protected]
Information & Products
The COMPANY is bound as to the accuracy, truth and completeness of the information displayed on the online store with regard to the COMPANY identity and the transactions provided via the online store. The Company within the context of good faith is not responsible and is not bound by electronic data entries that were done accidentally or inadvertently as per common experience and is entitled to correct these whenever it realises their existence.
Limitation of Liability
THE COMPANY in the framework of its transactions of the online store is neither responsible nor liable to compensate for any damage or loss resulting from the cancellation of orders, their non-execution or the delay in their execution, for any reason. It does not guarantee the availability of the products displayed on the online store, but it updates the customer concerned on the basis of the available information about the availability or unavailability of the products and undertakes, in the event of a change in the data, to inform customers in good time about the unavailability, in which case it bears no further responsibility. The content of the online store (e.g. information, names, photographs, displays), the products and services made available via our website are provided “exactly as they are”. Under no circumstances shall the Company bear any civil or criminal liability for any damages, (incidental, special, or consequential, which indicatively but not restrictively, alternatively and/or cumulatively, constitute loss of profits, data, revenues, compensation etc.) that a visitor of the online store or a third party may suffer due to causes related to the operation or non-operation and/or use of the website and/or inability to provide services and/or products and/or information provided by him and/or any non-allowed interventions of third parties on products and/or services and/or information made available through him.
All the content of the online store including distinctive marks, trademarks, images, graphics, photographs, designs, texts etc., constitute intellectual property of the Company or intellectual property of third parties for which the COMPANY has received permission to use for its own exclusive needs and for the operation of the online store. Any copy, transfer or work produced based on their content or misleading the public in relation to the true provider of the online store is prohibited. The reproduction, republication, uploading, communication, dissemination or transmission or any other use of the content in any manner or means for commercial or other purposes is allowed only after the previous written consent of the COMPANY or any other holder of the copyright. Names, pictures, logos and distinctive marks presented and describing the online store with the trade mark ELECTROLINE or the products or services of the COMPANY or third parties are property of the COMPANY or third parties respectively and are protected by the relevant law on trade marks. Their use by the online store does in no way give permission or right for their use by third parties.
The user/customer agrees and undertakes to use the services, information and data of the online store in compliance with the law and in accordance with good faith and transaction ethics rules. Users are obliged not to use the online store with the ELECTROLINE trade mark for: – Sending, publishing, emailing or transmitting in any other manner any content that is illegal for any reason, causes illegal infringement and damage to the COMPANY or any third party or violates confidentiality or the private information of any person – Sending, publishing, e-mailing or transmitting in any other manner any content that insults public morality, social values, minority etc. – Sending, publishing emailing or transmitting in any other manner any content that the users have no right to transmit in accordance with the law or the contracts in force (such as internal information, property and confidential information acquired or revealed as part of labour relations or that are covered by confidentiality agreements). – Sending, publishing, emailing or transmitting in any other manner any content that violates any patent, trademark, trade secret, copyright or other third party property rights of all kinds. – Sending, publishing, emailing or transmitting in any other manner any material that contains software viruses or any other codes, files or programs that have been designed to interrupt, cause damage or destroy the operational equipment of any software or hardware. – Violating intentionally or unintentionally the legislation or the provisions in force. – Harassing any third party in any manner – Collecting or storing personal data about other users.
Links to this Website
The links included on the online store lead to pages of the store or in some cases lead the user to go from this (online store) to websites of third party providers, businesses etc. These websites are not under the control of the COMPANY and the COMPANY bears no responsibility whatsoever for the content of any such website or any link included in an associated website or any changes or updates to such websites. The COMPANY shall not be liable for internet broadcastings or for any form of transmission taken from any linked website. The COMPANY provides these links on its online store only to facilitate the use of the online store, their use is not compulsory for any visitor/customer and the fact that they are included on the online store does not imply that the COMPANY approves of or accepts their content.
The online store of the COMPANY reserves the right to change the prices without any prior notice to the customers.
You are hereby informed that in case any dispute arises from any transaction between us for the settlement of which you have sent us a relevant request in writing but no joint agreement has been reached between us, then you have the possibility to take recourse to the Online Dispute Resolution platform on the internet at the following address http://ec.europa.eu/odr. You may file an application for dispute resolution and then our company shall be contacted by the competent authority at the electronic address [email protected] In addition we bring to your knowledge that our Company recognises, within the context of good faith, the advisory character of the decisions of the Authority that will undertake the matter and is not bound for the enforceability of these decisions.
TERMS AND CONDITIONS 1.The Electroline loyalty card is issued by Alpan Electroline Ltd, which retains management responsibility and rights. 2.The Electroline loyalty card is available to people over 16 years old. 3.Claiming benefits provided by Electroline loyalty card applies only to members of the program, after completing their personal information on the registration form. 4.Loyalty card holders will be entitled to special discounts and offers that will be announced on a regular basis. 5.Announcements of discounts and offers will be made via email and/or sms, provided you have provided your consent for such a communication, and/or leaflets, and/or advertisements, and/or the website, and/or in-store. 6.The presence of the card is required or statement of card number, phone number or photo ID when taking advantage of the benefits. 7.Discounts and offers are valid only at Electroline stores and e-shop. 8.Alpan Electroline Ltd reserves the right to cancel or modify the conditions or regulations (in part or entirely) at any time without notice. 9.Any changes will be made known to the public at Electroline stores or on the company’s website.
Installation of air-condition units
Air conditioning system installation charges
Installation of 1 (one) 9000 to 14000 BTU air conditioner €110.00
Installation of 1 (one) 16000 to 24000 BTU air conditioner €125.00
Price list of optional additional services during installation
Service Description Charge from installer to customer
Cleaning of refrigerant piping with nitrogen per installation, in cases of: €10.00
– Open pipes – After removal of an old air conditioner – Existence of another type of gas in the circuit – Humidity in the circuit
Air conditioner removal (9000-24000BTU) €20.00
Use of additional copper per meter (m):
– For 9000 to 14000 BTU air conditioners €18.00 – For 16000 up to 24000 BTU air conditioners €20.00
Addition of refrigerant gas in cases where the distance from the outdoor unit to the indoor is greater than the one recommended by the manufacturer per kg
Initial charge € 15.00 + € 50.00 / kg
Use of additional water outlet pipe per meter (m): €3.00
Use of additional power cable channel per meter (m): €6.50
Use of copper pipe coverage channel per meter (m): €12.00
Installation of a safety switch:
- In an existing box €20.00 | - Outdoor safety box in different position €35.00
Installation of an outdoor isolator in compliance with the regulations of EAC €50.00
- In case an Armored cable is required per meter (m): €3.00 | - In case a technician is required during the EAC inspection €50.00
Installation of plastic floor base for outdoor unit €20.00
Installation of metal support bracket for outdoor unit:
- For 9000 to 14000 BTU air conditioners €25.00 | - For 16000 up to 24000 BTU air conditioners €35.00
Lifting machine (per hour) €59.50
* There are possibilities of additional charges, which relate to more complicated premises and can not be calculated in advance.
* Our company does not undertake drilling in concrete or stone walls and columns or beams.
* VAT is included in all the above charges.
The term installation includes the following services:
– Unpacking the equipment
– Installation and plugging the air conditioner in an indicated location by the customer or an appropriate location based on the provisions of the space (according to the necessary requirements)
– User’s Manual demonstration and explanation of basic functions and components.
For home devices:
– Unpacking the equipment
– Installation and plugging the device at the indicated location (provided that all the necessary conditions are met).
– User’s Manual demonstration and explanation of basic functions and components.
– Maximum distance between indoor unit and outdoor unit is 3 meters, which includes the connection cable of the air conditioner with the power supply and the water outlet pipes from the indoor unit
– All cables are covered with trunking, while the copper pipes are separately coated with Armaflex and wrapped together with white adhesive tape.
– In all air conditioners the power supply will necessarily be connected to the Heater Switch, unless the customer wishes a 13Amp plug only for 9000 – 12000 BTU air conditioners
– The water outlet pipe from the indoor unit extends to the ground together with the water outlet in Heating Mode with tall buildings being excepted, where the end of the pipe will be agreed with the customer on the spot.
– When holes are drilled in the wall for the pipes passage, they are filled with suitable material
– A pipe “vacuum” is necessarily carried out before installation of the air conditioners
Online store users who wish to place an order should previously be registered on the online store as described below (submit a username and password) so that they can be recognised and identified by the store for reasons of transactions security in the future.
The features of the goods and services he ordered as these are described in the pages of the store he visited and arise from the use of the relevant links in his electronic order that he must use to check all relevant features prior to sending the order so that he shall have no doubt whatsoever about the features and qualities of the products and services ordered.
The customer’s failure to be adequately informed shall in no way burden the Company but shall constitute his exclusive responsibility.
The total price of goods or services included in the order, including VAT and all other fees, as set out in the order and all additional charges for dispatch, delivery, installation (that are also included in the order) and all other costs. When these charges may not be reasonably calculated in advance, the fact that such additional charges may be required is also made known in the order and the customer is obliged to be informed prior to transmitting the order.
The products’ prices that are written on the electronic page of each product are always the final prices (including the corresponding VAT) and apply for sale by the online store and delivery of products by dispatching them to the customer. The prices on the page presenting each product on the online store do not include dispatch costs that are calculated in the order page in accordance with the relevant charges regulations of the relevant chapter of these terms below. In case that dispatch costs cannot be reasonably calculated in advance due to the particularity of the place of delivery, the reservation for additional dispatch costs is stated in the order form and these are calculated and made known to the customer and he is asked to accept them before the final acceptance of the order on behalf of the COMPANY by telephone communication and/or any other manner deemed fit by the Company.
The COMPANY reserves its right to inform the customers in case a product becomes unavailable (after the placing of an order by the customer) about the possible time of delivery. In this case, within the context of good faith, if it is deemed that the delay renders the transaction uneconomic for the customer, the customer is entitled to unilaterally cancel the order with a written statement ( via email) and the order will be cancelled at no cost for the customer.
In addition, the various Products’ offers appearing on the online store (with the indications “New product”, “Special Offer”, “Last Items” or similar expressions) always apply until stocks are exhausted. Prices and products that bear the brochure marking or the Offer marking or are a limited time offer apply until stocks are exhausted and each customer can buy only one piece. Strict priority is kept for these items when executing orders. The Company is not liable at any time for any exhaustion of the above products.
Every order made by a user/customer is always followed within a short time-period by an automated email on behalf of the COMPANY confirming that the order has been received and repeating the order content. This email on behalf of the Company is only a confirmation that the order has been received with the content stated and in no case shall it constitute an acceptance of the order or a conclusion of the terms of sale. No amendment in the order or new agreement regarding the order shall be accepted unless it is made in writing and both sides accept it.
Confirmation that the order was received may also be given by phone as long as the customer consents and in case some item/s is/are not immediately available then an agreement is required as to the time of delivery as well.
The COMPANY is released upon the delivery of the item to the forwarding agent selected/indicated by the customer. The COMPANY is in no case obliged, on the basis of the principle of good faith and the transactions practices, to accept an order and conclude a products or services sale that appear on the online store, due to a typographical or computer mistake and/or any mistake with the wrong price, i.e. a different price than the price that applies in accordance to its pricing policy for the said time period. In case that in an order such a mistake in the price is found only in part of the items ordered then the order shall apply normally for the rest of the items.
The dispatch of the order to be approved by the COMPANY constitutes a statement of acceptance and agreement regarding all the charges included in the order. If there is no agreement by the Company the customer is entitled to the reimbursement of that payment. Also in case of dispatch of products or services that were not ordered, their non-refusal or failure to be returned and the customer’s indifference shall in no case be interpreted as acceptance or willingness to buy them. In case the customer is asked to return them on behalf of the COMPANY and he does not deliver the returnable items within two (2) working days at the latest then this refusal on his part constitutes a statement of willingness to buy the items and the items are deemed sold to the customer and he must pay their value in cash.
The customer may also track the order either by phone at 7777776 or by email at [email protected]).
An order cancellation by a customer because he changed his mind is accepted only if the item has not been invoiced and given for dispatch on behalf of the COMPANY. Cancellation can be done by sending an email to the COMPANY on behalf of the customer. The customer must give accurate data of his order. Cancellation is not considered confirmed unless a relevant confirmation is sent on behalf of the COMPANY via email to the customer.
In case the customer, prior to cancelling an order has paid the value of his approved order and the COMPANY has already received it, then the COMPANY must within fourteen (14) calendar days return to the customer the value received in the manner that he made the payment (by reversing the amount in a bank account, paying cash etc.). In case a payment order has been given on behalf of the customer but the money have not been received by the COMPANY (as in the case of an order to charge a credit card but the Bank has not yet paid the price to the COMPANY) then the COMPANY is obliged with fourteen (14) working days to accelerate all actions and statements required towards all competent bodies (Bank etc.) in order to notify about the cancellation of the order and the obligation to reimburse all amounts charged to the customer. In this case the COMPANY shall be deemed to have legally fulfilled all its obligations and the cancellation of all charges shall be done in accordance with the terms of the contract between the customer and this third party (Bank etc.) and the COMPANY shall bear no responsibility in relation to the time of reimbursement or reversal of all relevant charges.
Only orders concerning the delivery of products within the territory of the Free Areas of the Republic of Cyprus are accepted. Orders of products appearing on the online store and indicated as “available” are executed and products are delivered within four to 5 (4-5) working days in all the free areas of Cyprus as of the acceptance of each order by the COMPANY within the working hours (9:00 am – 17:00 pm) except Saturdays, Sundays and holidays. Exceptionally, in cases of dispatch of products in remote or difficult to access areas the delivery may take place after the lapse of this deadline, but the COMPANY is obliged to inform upon the acceptance of the order, the customer in writing about the delay in the delivery due to this reason.
Force majeure: the COMPANY shall not be liable for delays in the execution of an order (including delivery) that are due to circumstances that cannot be attributed to the liability of the COMPANY or are due to force majeure and therefore the COMPANY is entitled to extend the time period for the execution of the order. Some examples are strikes, terrorist acts, war, supplier/ transportation/ production problems, exchange rate fluctuations, governmental or legislative acts and natural disasters.
The deliverable, in accordance with the order, products and services are sent to the address and the addressee that the customer has stated upon placing the order that was accepted by the COMPANY. The COMPANY chooses freely the means of dispatch and does not communicate these to the customer. The dispatch of the sold items is without any charge for the customer irrespectively of the size of the deliverables as long as the total price of the order exceeds the amount of €20. For all orders under €20 the customer is charged with transportation costs amounting to €3 including VAT irrespectively of their size.
If the customer wishes for the item to be delivered on a floor where there is no access and a crane is needed then he must choose the transportation service upon ordering the item and suffer the relevant cost. The delivery of items may be carried out either by the company itself or, by the supplier of the item after making arrangements with the company for the direct delivery by him to the address indicated by the customer.
The COMPANY is entitled to reject and not accept orders in which, cumulatively:
– The customer states as a delivery area an area outside the free areas of the Republic of Cyprus
– The client requests to pay off the value of the purchase with the exchange of goods and
– The order concerns a large product/s such as indicatively over 100 kg.
On the contrary, it is obliged to accept such an order if the customer accepts an alternative method of payment that the parties shall agree upon between them in writing.
In case the thirty-days (30) deadline is exceeded due to an impediment or inability of the COMPANY to carry out the delivery to the customer, only then is the customer entitled if he so wishes to determine a new second deadline for delivery in excess of thirty (30) days (such new deadline is not required if the COMPANY refuses to deliver in general or if the delivery served the interest of the customer only if it was made within the legal deadline of the relevant products of thirty (30) days and the customer had informed the COMPANY about this). If the additional deadline set by the customer is not observed either, then the customer may file a complaint about the sales contract regarding the items that are delayed while the rest of the order is executed normally.